3:52 AM
Broken
I received a very angry email this morning from a user who thought she was permanently banned from the site. I don't blame her one bit for being so angry, because she is completely innocent. What had happened was that her IP address changed, and it just happened to change to one that was previously used by a different member who truly earned themselves an IP ban.
I know some of you are wondering what an IP ban is. IP stands for Internet Protocol. Every website has an IP address - most just use something called a Domain Name System, or DNS, to associate an easy-to-remember web address with the IP address. The IP address for www.yahoo.com would be 209.191.122.70. Yahoo is certainly easier to remember.
Every user of the internet also has an IP address. There's no need for a web address since we don't visit pages on each other's computers. Most ISPs, or Internet Service Providers, recycle their IPs among the customers. When Rescreatu staff issues an IP ban for a particularly troublesome user, that means that every IP in that person's history will be blocked from accessing the site. Staff does their best to make sure that innocent users aren't affected at the time the ban is made, but since IPs are recycled, sometimes that old IP ban will affect an innocent user in the future.
This is just an unfortunate effect of some bans, but it can be fixed! If you have gotten a message when trying to log into Res that your IP address has been banned, and you honestly have no clue why, then please contact me so I can sort the situation out. You can comment here, but you will need to leave enough information so that I can find you in the system. It might be a better idea to email me at abuse@rescreatu.com instead of leaving your info out in public.
As a side note, many users get an IP ban message when trying to log in with their phones. This is one ban that can't be undone - but it doesn't mean your account is banned, it just means your particular phone provider is shared by someone who caused massive trouble on the site.
I know some of you are wondering what an IP ban is. IP stands for Internet Protocol. Every website has an IP address - most just use something called a Domain Name System, or DNS, to associate an easy-to-remember web address with the IP address. The IP address for www.yahoo.com would be 209.191.122.70. Yahoo is certainly easier to remember.
Every user of the internet also has an IP address. There's no need for a web address since we don't visit pages on each other's computers. Most ISPs, or Internet Service Providers, recycle their IPs among the customers. When Rescreatu staff issues an IP ban for a particularly troublesome user, that means that every IP in that person's history will be blocked from accessing the site. Staff does their best to make sure that innocent users aren't affected at the time the ban is made, but since IPs are recycled, sometimes that old IP ban will affect an innocent user in the future.
This is just an unfortunate effect of some bans, but it can be fixed! If you have gotten a message when trying to log into Res that your IP address has been banned, and you honestly have no clue why, then please contact me so I can sort the situation out. You can comment here, but you will need to leave enough information so that I can find you in the system. It might be a better idea to email me at abuse@rescreatu.com instead of leaving your info out in public.
As a side note, many users get an IP ban message when trying to log in with their phones. This is one ban that can't be undone - but it doesn't mean your account is banned, it just means your particular phone provider is shared by someone who caused massive trouble on the site.
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no all those accounts werent mine 14brokenmirros my friends made all those accounts because i let them and they really like it here in rescreatu so im begging u to give all of them there accounts back and me pleae i miss my friends and pets this is jenny429 please
ReplyDeleteYou weren't IP banned Jenny. Those accounts did belong to you, however.
ReplyDeleteI want an account back on that there and I accidently made multible accounts on my server crash! Can I possibly have another account?
DeleteI'm just saying, Broken, I like how you're running things. This is fizzyizze, by the way. Good for you, and I think it'll make more sense for some users. The one thing I'm not too happy with is when people get banned for things their credit company did- I know this isn't anything you personally can control and that money is a serious thing, however a way to resolve the issue (paying back what was lost, and maybe some extra) would be nice if you could get a word in. No pressure.
ReplyDeleteThanks for the support fizzy, it means a lot!
ReplyDeleteWhen bans related to credit purchases happen, it is because fraud and theft occurred. A user will purchase credits, spend the credits, then later on call their credit card company and issue a chargeback against the site. Or alternately, a child took a parent or someone else's credit card without permission, and when the parent sees the charges they issue the chargeback.
The chargeback is wrong in either case, as well as the user. Not banning users who do this would be similar to letting someone continually come into your house and steal your possessions with no penalty.
Hopefully that helps clarify why accounts that issue chargebacks are banned. =)
I was recently ip banned from res to I cried for 2 days its the most fun I have ever had in a game but I still support you 14broken
ReplyDelete