Mythbusters

It has come to our attention that there have been a lot of rumours flying around about staff members - especially Support staff. In this post, I will be hopefully explaining and busting some of the negative myths surrounding staff misconduct.

Myth no. 1

"Sticky-paws" staffers.

A lot of Rescreatu members have heard from members who have been banned that we ban people in order to steal pets and items from their accounts. Their only piece of "solid" proof is usually that they have seen banned users' accounts active on the online users list. Instantly, the users assume that the staff are stealing from the accounts.

Yes, staff members DO access banned accounts. However, for a much less sinister reason than everyone else might think (or banned members might spread). Everyone seems to have forgotten that after years of suggesting from the users, we have finally allowed pets that are "rotting" on banned accounts to be placed onto the users' profiles in order for them to die and lose their names for the rest of the users to use.

How do we do this?

1. We access the accounts, and put pets on their profile.
   
   
2. We also empty Libraries so that rankings do not remain, and it gives other users a fair chance at getting a decent rank.

No stealing, no sinister motives. We are simply doing what was asked of us by the users. :)

Myth no. 2

We don't like you! *ban*

This one confuses me a lot. If it were true that we instantly banned every member for the simple fact that staff didn't like them, let's be honest, a LOT of users would have been long gone by now. We're humans, sometimes people do things that cause us to dislike them. However, it is a staff rule, especially for Support, that professionalism comes before personal feelings. Any staff found to be banning people because they just don't like them would be discharged from staff and possibly banned themselves.

If you ever feel like a staff member is abusing their powers because they dislike you, report it. Your complaint will be reviewed impartially. It seems however that we've never recieved reports of this sort at all - thus leading me to personally believe that this myth is another spiteful rumour spread by bitter banned users.

Myth no.3

Staff are favoured with glitch abuse, and older users or people who donate are favoured when glitch abuse occurs.


The main problem with this myth is that it is extremely hard for current staff members to comment on. Most of the rumours going around concerning staff favouritism are from up to 3 or 4 years ago. At that time, an entirely different staff team ran the site. Perhaps they were corrupt, perhaps they were favoured - with no evidence for or against, we can do nothing about a vague rumour about an ex-staff member abusing an age-old glitch.

What we DO know however, is that current staff members are closely monitored for glitch abuse. If anything, the users are favourited over the staff! Staff members who are aware of a glitch on-site should know better, and that's the way we work it.

People who have bought credits with real money or donated to the site are not favoured AT ALL with the current staff. Again, we cannot make comments or actions for rumours of previous favouritism, but we do know that once a user breaks the rules, they forefeit any rights to the items/tu/credits that they bought, regardless of how much they donated. That goes for everyone: staff, older members, new members, and donating members.


I hope that this cleared a few issues up. If you would like to see any more Rescreatu myths busted, please do comment below with your request, and it will be attended to ASAP. :)

I am also completely willing to answer any futher questions here about the above mentioned issues.

Thank you for reading,

Horselova/Fizzeh, Support Staff.