It is not a tool that Support are going to deny, no. Far from it, in fact. Contrary to what the misinformed minority believe, we are not all compulsive liars and frauds.
Yes. We are able to check R-mails. However, the reason we check them and under what circumstances are completely different from the ones portrayed by more... unsavoury members of the internet.
Here are the reasons that we check any one user's Rmails:
1. A support ticket has rolled in; someone accusing another user of scamming them out of a deal they promised. The user has no screenshot proof to provide us with, nor any copy-pastes, as they claim they have deleted the rmail. In this situation, the staff member would take to the user's r-mails. We search thusly: CTRL + F, search for the exact date the Rmail claims to have been sent, or the subject matter, or the username involved. We can then determine if the user is lying, or if they have indeed been scammed.
2. User-submitted R-mail reports that require background information on the situation and whole conversation that took place - what if it was a retaliation to a user breaking the rules that was reported?
3. Suspicious account activity meriting the staff member to check r-mails for signs of glitch abuse, multiple accounting, scamming, or conspiring with other members to do any of those things, or things that explicitly break site rules. (This however requires the Support member to fully justify their reason.)
What if a staff member sees a private conversation?
Firstly, Support are not permitted to simply go rooting around looking at private conversations that may be sensitive in any way. Why would they have the reason to? Not only that, but even if they DO stumble across one, they signed a privacy agreement upon entering training which forces them to keep ALL information regarding a user, staff-related or otherwise, to themselves or their team leaders. Any staff found to be leaking any kind of sensitive or important information regarding ANY members or ANY development features for that matter are instantly fired.
There's no need to worry, and if you're still concerned, feel free to use other methods of chatting when it comes to really important or personal issues. We have no problem with that, of course. :) <3
Loves, hugs and snuggles from Fizzeh!
11:06 PM
Broken
