4:04 PM
Anonymous
It is not a tool that Support are going to deny, no. Far from it, in fact. Contrary to what the misinformed minority believe, we are not all compulsive liars and frauds.
Yes. We are able to check R-mails. However, the reason we check them and under what circumstances are completely different from the ones portrayed by more... unsavoury members of the internet.
Here are the reasons that we check any one user's Rmails:
1. A support ticket has rolled in; someone accusing another user of scamming them out of a deal they promised. The user has no screenshot proof to provide us with, nor any copy-pastes, as they claim they have deleted the rmail. In this situation, the staff member would take to the user's r-mails. We search thusly: CTRL + F, search for the exact date the Rmail claims to have been sent, or the subject matter, or the username involved. We can then determine if the user is lying, or if they have indeed been scammed.
2. User-submitted R-mail reports that require background information on the situation and whole conversation that took place - what if it was a retaliation to a user breaking the rules that was reported?
3. Suspicious account activity meriting the staff member to check r-mails for signs of glitch abuse, multiple accounting, scamming, or conspiring with other members to do any of those things, or things that explicitly break site rules. (This however requires the Support member to fully justify their reason.)
What if a staff member sees a private conversation?
Firstly, Support are not permitted to simply go rooting around looking at private conversations that may be sensitive in any way. Why would they have the reason to? Not only that, but even if they DO stumble across one, they signed a privacy agreement upon entering training which forces them to keep ALL information regarding a user, staff-related or otherwise, to themselves or their team leaders. Any staff found to be leaking any kind of sensitive or important information regarding ANY members or ANY development features for that matter are instantly fired.
There's no need to worry, and if you're still concerned, feel free to use other methods of chatting when it comes to really important or personal issues. We have no problem with that, of course. :) <3
Loves, hugs and snuggles from Fizzeh!
Yes. We are able to check R-mails. However, the reason we check them and under what circumstances are completely different from the ones portrayed by more... unsavoury members of the internet.
Here are the reasons that we check any one user's Rmails:
1. A support ticket has rolled in; someone accusing another user of scamming them out of a deal they promised. The user has no screenshot proof to provide us with, nor any copy-pastes, as they claim they have deleted the rmail. In this situation, the staff member would take to the user's r-mails. We search thusly: CTRL + F, search for the exact date the Rmail claims to have been sent, or the subject matter, or the username involved. We can then determine if the user is lying, or if they have indeed been scammed.
2. User-submitted R-mail reports that require background information on the situation and whole conversation that took place - what if it was a retaliation to a user breaking the rules that was reported?
3. Suspicious account activity meriting the staff member to check r-mails for signs of glitch abuse, multiple accounting, scamming, or conspiring with other members to do any of those things, or things that explicitly break site rules. (This however requires the Support member to fully justify their reason.)
What if a staff member sees a private conversation?
Firstly, Support are not permitted to simply go rooting around looking at private conversations that may be sensitive in any way. Why would they have the reason to? Not only that, but even if they DO stumble across one, they signed a privacy agreement upon entering training which forces them to keep ALL information regarding a user, staff-related or otherwise, to themselves or their team leaders. Any staff found to be leaking any kind of sensitive or important information regarding ANY members or ANY development features for that matter are instantly fired.
There's no need to worry, and if you're still concerned, feel free to use other methods of chatting when it comes to really important or personal issues. We have no problem with that, of course. :) <3
Loves, hugs and snuggles from Fizzeh!
Sounds good, Fizz. :3
ReplyDeletesigh... i"m both glad and sad you touched up on this.
ReplyDeleteGlad because your busting myths.
Sad because that other blog is getting attention it doesn't deserve.
Can't you guys do something to make that other blog stop? Reading what it says about you is sad and makes me feel upset.
There's nothing we can do about the slander blog, but that's okay! We don't mind people reading it, no-one would get banned for doing so, but all we as staffers ask is that you take it with a pinch of salt.
ReplyDeleteRead our blog afterward and see if it covers a topic mentioned there; we will give a much more valuable explanation because we have access to the tools - whereas the other blog owner does not. And it's okay, don't feel sad/upset <333
We are strong as a staff unit, water off a duck's back is what I always say. Comments like that aren't going to affect us anytime soon, so we'll carry on explaining for the users with ACCURATE information.
If anything the other blogs say unnerves you, feel absolutely free to request that we cover it here, and we'll do that. :) Enjoy reading! <3
Not reading the other blog is another way to possibly make it stop.
ReplyDeleteThe person running that blog isn't interested in anything anyone has to say but himself. That is why there are no comments enabled, no positive choices in the polls there, and no chance for user feedback in any way other than what suits that particular blogger.
To me, that is nothing more than trolling, and it doesn't deserve any attention. =)